Customer Care
Frequently Asked Questions
Verified House, garment, and ordering guidance. Operational terms still awaiting Keeper authority remain unpublished.
Products
What is DeadAlchemy?
DeadAlchemy is a House built around transformation as a lived practice. The philosophy leads; the garments carry it. The ultimate potion is you.
What are the Seven Virtues?
Strength, Discipline, Sacrifice, Patience, Endurance, Wisdom, and Legacy form one ordered path. They are connected stages of the same Work.
What is the difference between Unisex and Crop Top garments?
One philosophy. Seven Virtues. Two silhouettes. The distinction is proportion and bodily expression—not doctrine.
How do the garments fit?
Unisex garments use an oversized, relaxed silhouette. Crop Tops use a distinct cropped silhouette. Consult the size choices shown on the individual garment before ordering.
What materials and garment weights are used?
Verified Unisex garments use heavyweight 260 GSM combed cotton. Verified Crop Tops use a 220 GSM women’s snow-wash Crop Top blank. Product-specific records govern where they differ.
Why can wash, fading, distressing, or texture vary?
Snow washing and distressing create natural variation in tone, fading, and texture. Those controlled variations are part of the garment character.
What is the DA7 Key?
The DA7 Key is the Mark of the House. U09 carries the product-family identity DA7 Key — 7 Virtues Snow Wash Tee.
What is Magnum Opus?
Magnum Opus is the exact U08 garment identity. Opus Magnum names the philosophical culmination of the Great Work.
Ordering and care
How do I choose a size?
Choose from the available sizes on the garment page. A governing measurement chart has not yet been authorized; contact the House before ordering if you need product-specific guidance.
How should I care for the garment?
Product-specific care authority is still under Keeper review. Do not rely on generic care guidance; contact the House before washing if the garment does not include a care label.
Shipping, changes, and returns
Processing times, delivery estimates, international availability, customs, order-change rules, return eligibility, issue reporting, and non-returnable conditions require Keeper-approved operating policy before the September 1 launch. No promise is made here until that authority is supplied.
For product-specific questions, contact the House.